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Returns & Refunds

Every order is protected against damage in transit.

Damage Protection Policy

Every order is protected against damage in transit. If your product arrives damaged, we'll send a one-time replacement. All damage claims must include photo evidence and are subject to review. One replacement per customer per order. 

1. Document the Damage

Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims. 

2. Contact Us

Email

with your order number and photos of the damage. We'll respond within 24 hours.

3. Get Your Replacement

Once we verify the damage, we'll ship a one-time replacement at no cost to you. All claims are subject to review.

Eligible for Return

Not Eligible for Return

Not Eligible for Return

  • Products damaged during shipping (with photo evidence)
  • Defective products that don't meet purity standards
  • Incorrect items received

Not Eligible for Return

Not Eligible for Return

Not Eligible for Return

  • Reconstituted products
  • Damage claims without photo evidence
  • Products improperly stored after delivery
  • Products without proof of purchase

Received a Damaged or Defective Product?

Take Photos

Get Replacement

Take Photos

Document the damage or issue with clear photos

Email Us

Get Replacement

Take Photos

Send photos and order number to support@propeptideshop.com

Get Replacement

Get Replacement

Get Replacement

We'll ship a replacement within 24 hours

Replacement Timeline

Day

Damage claim submitted with photos

1-2 business days

Claim reviewed & verified

Within 24 hours of approval

Replacement shipped

Note: One replacement per customer per order. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected. Amino Club reserves the right to deny replacement requests at its sole discretion.

 


Important Disclaimer


All products are sold strictly for research purposes. Amino Club is not responsible for any misuse, improper storage, or reconstitution of products.


Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.


Excessive or suspicious claims may result in account review and denial of future replacements.


By placing an order, you acknowledge and agree to this policy.

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